Loading, about as long as a coffee at the Lion’s Head.
Loading, about as long as a coffee at the Lion’s Head.
Not sure who to call? Start here. We’ll route your question to the right person, and most replies go out inside two business days.
Reach City Hall the way that suits you. Front-desk staff answer the main phone line during business hours and read the general inbox throughout the day. If your question needs a specific department, they’ll route it.
These are the direct lines residents use most. Going straight to them usually saves a hand-off:
The full department directory and the staff directory list every contact in one place if your question doesn’t fit any of the above.
Tip
If your question is time-sensitive, call
City Hall aims to respond to non-urgent inquiries within two business days. Some questions get answered the same day. Some take longer when they need a specific staff member or a Council decision; if that’s the case, you’ll usually get an acknowledgement first so you know the message landed.
For water, sewer, or road emergencies after hours, call Civic Works at 250-365-5979. For any life-safety emergency, call 9-1-1.
Still need help?
Faster than calling for non-urgent issues. We respond within one business day.