Loading, about as long as a coffee at the Lion’s Head.
Loading, about as long as a coffee at the Lion’s Head.
Tell us what's broken, missing, or just hard to use. Every report gets read by a real person.
Each one opens a pre-filled email with the right subject line and a few helpful prompts.
A page or document doesn't work with assistive tech, or you ran into a barrier of any kind.
Wrong phone number, old fee, stale date, missing department.
Something hard to find, confusing layout, idea for improving the site.
The single most useful detail is the page address (URL). Past that, anything you can include speeds up the fix:
Tip
Reporting an accessibility barrier
Reports come into City Hall and are routed to the department best placed to act on them. Accessibility barriers are prioritized. If you include a reply email, someone may follow up, response times vary depending on the issue.
Some asks need a different door. Use these instead:
The site is being rebuilt to put residents first: plain-English content, mobile-friendly, accessible by default, and fast on a Kootenay-rural cell connection. Your feedback is how we know if we're actually meeting that bar.
Request Hub
Report potholes, missed garbage, streetlight outages, and other service requests.
Accessibility
Standards, accommodations, and how to request alternate formats.
Contact City Hall
Hours, departments, and the right number for the right ask.
Common Questions
Quick answers to the questions residents ask most.
Still need help?
Faster than calling for non-urgent issues. We respond within one business day.